GEDORE red

GEDORE red Repairs and Returns

There are a few things to keep in mind before returning an item. The following conditions outline which items can be returned and how the process works.

Condition and Release of the Goods

The merchandise must be in current, original packaging, and in resalable condition. In addition, GEDORE must have approved the return in writing before the merchandise is shipped back.

Date of Purchase as a Prerequisite

Only products purchased from GEDORE within the past 24 months are eligible for return. Items purchased outside of this period are excluded from the standard return policy.

Process After Return

The customer is responsible for the return shipping costs. Once the returned merchandise has been inspected and approved, a credit note for 75 percent of the invoiced price will be issued within 30 days. If reconditioning, calibration, or new packaging is required, the corresponding amounts may be deducted from the credit note.

Products That Cannot Be Returned

For safety reasons, insulated and spark-free tools are not eligible for return. Promotional items and products not included in the current catalog also cannot be returned.

Return Forms as PDF Downloads