GEDORE

GEDORE Repairs and Returns

Une procédure de retour structurée permet un contrôle précis et un traitement rapide des produits GEDORE renvoyés. L'état et l'ancienneté de la marchandise, ainsi qu'une concertation préalable avec GEDORE, sont particulièrement déterminants à cet égard.

Requirements for a return

Returned merchandise must be current, in its original packaging, and in resalable condition. Written approval from GEDORE is required before any return is made. This ensures that the basic requirements for a return are verified before the merchandise is shipped.

Returns within 24 months

The merchandise must have been purchased from GEDORE within the past 24 months. Products purchased longer than 24 months ago are not eligible under these return policies.

Return Shipping Costs and Credit

The customer is responsible for the costs associated with the return. Upon receipt and successful inspection of the merchandise, a credit memo for 75 percent of the invoiced price will be issued within 30 days. If reconditioning, calibration, or repackaging is required, the resulting expenses may be deducted additionally.

Products Excluded from the Recall

For safety reasons, insulated and spark-free tools cannot be returned. Also excluded are promotional items and products that are no longer part of GEDORE’s current catalog.

Disposal of electronic high-torque tools from GEDORE Torque Solutions

For the proper take-back and disposal of electronic high-torque tools, GEDORE Torque Solutions offers B2B customers the option of arranging the take-back through its partner take-e-way. Various details about the company, the equipment and the transport are required for registration. The required return form can be downloaded using the button below.

Required information:

  • Company and contact person
  • take-e-way customer number
  • Device type
  • Serial number
  • Quantity
  • Transport details
  • Photo of the device, if required
Download the return form from the take-e-way website